Join the Library

My Account

Is there a title we should purchase?

We want to ensure that the books you're interested in are available on Library shelves. If you don't see an item you're looking for.

Log in to your Library account to submit a suggestion using your Library card number and PIN. You can suggest up to two titles per month.

My Account FAQ

Can I get a new or replacement Library card?

Library membership is free for residents of Calgary and surrounding Indigenous communities. 

You can register online or at any Library location. 

If you need a replacement card, visit a Library location or contact Library Hotline. 

How do I update my personal information?

You can update your contact information and preferred home Library through your online account. 

Staff can also help you update your account information at any Library location. 

How can I check if my Calgary Public Library card and PIN are working?

Sign in to your Library account using your card number and PIN. 

If you can sign in successfully, your card and PIN are working. 

If you're unable to sign in, try resetting your PIN or contact Library Hotline for assistance. 

How do I reset my Calgary Public Library PIN?

Use the online PIN reset form to create a new PIN. 

A reset link will be sent to the email address associated with your account. If your account has been temporarily locked because of unsuccessful sign-in attempts, wait ten minutes and try again. 

If you don't have an email address on your account, contact Library Hotline for assistance. 

Why is my Calgary Public Library account blocked or suspended?

Accounts or borrowing privileges may be suspended for several reasons, including: 

  • An account balance of $10 or more 

  • Missing or unverified account information 

  • Failure to follow Library policies 

Sign in to your account to review any charges or contact Library Hotline for more information. 

Why does my account still show an item I've returned?

Returned items can take time to be checked in and removed from your account. 

If an item still appears on your account three days after you've returned it, contact Library Hotline. 

What should I do if an item I borrowed is missing from my account?

If a borrowed item doesn't appear on your account, it may not have been checked out correctly. 

Contact Library Hotline and staff will investigate and help resolve the issue. 

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